zd99 Privacy Policy

When you register a zd99 account, we collect the personal information you provide during the registration process. This includes your Bangladesh mobile number, chosen username, password (stored in encrypted form — never in plain text), date of birth (used for age verification), and any additional details you choose to provide in your account profile. This data is necessary to create and maintain your account, authenticate your identity at login, and communicate account-related information to you.

In order to process withdrawals and comply with our Know Your Customer (KYC) obligations, we collect copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of address documentation where requested, and evidence of the payment method used for deposits (such as a screenshot of a bKash, Nagad, or Rocket transaction). KYC documents are used exclusively for identity verification and fraud prevention. They are stored securely, access is restricted to authorised personnel only, and they are not shared with third parties except as required for legal compliance.

We automatically record data related to your activity on the zd99 platform. This includes deposit and withdrawal transaction records (amounts, timestamps, payment method reference numbers), betting history (markets wagered on, stake amounts, outcomes), game session data (games played, session durations, win/loss records), and device and connection data (IP address, device type, operating system, browser type, and mobile network operator). This data is used for account management, fraud detection, responsible gaming monitoring, and improving the platform.

The primary use of your personal data is to operate your zd99 account and deliver the services you have requested. This includes processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods; authenticating your identity at login; providing access to the game library, sports betting markets, and promotional offers; responding to support queries submitted via the support team; and maintaining a record of your account activity for your reference and for regulatory compliance purposes.

zd99 uses personal data, transaction records, and device data to detect and prevent fraud, money laundering, bonus abuse, and other forms of prohibited conduct as defined in the Terms and Conditions. Automated systems analyse patterns in account activity to flag anomalies for review by our security team. Where fraud is confirmed, relevant data may be shared with law enforcement authorities, financial regulators, or payment service providers as required by applicable law.

Where you have not opted out of marketing communications, zd99 may use your registered mobile number to send promotional SMS messages about new games, bonus offers, seasonal promotions such as Eid or Pohela Boishakh specials, and platform updates. You may opt out of promotional SMS messages at any time by contacting the zd99 support team at [email protected] or by updating your account communication preferences. Opting out of marketing communications does not affect the delivery of transactional and account-related messages such as withdrawal notifications and security alerts.

The majority of personal data processing by zd99 is necessary for the performance of the contract between you and zd99 — specifically, to create and operate your account, to process deposits and withdrawals, to provide access to games and betting markets, and to deliver customer support. Without this processing, zd99 cannot provide the services you have signed up for.

Some processing activities are required for zd99 to comply with applicable legal obligations. This includes identity verification (KYC), transaction monitoring for anti-money-laundering purposes, and the retention of certain records for the periods required under applicable law. Where processing is based on legal obligation, your consent is not required and you may not opt out of this processing while remaining an active zd99 account holder.

In order to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, zd99 transmits the minimum necessary transaction data to the relevant payment service provider. This typically includes the transaction amount, your registered mobile number or payment account reference, and a transaction identifier. Payment partners operate under their own privacy policies and are contractually bound to handle your data in a manner consistent with applicable data protection standards.

The zd99 platform uses game content and live casino streaming services from third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive session-level data (game identifier, session duration, stake and outcome data) in order to operate their games and verify the integrity of game outcomes. They do not receive your name, NID details, mobile number, or payment information.

zd99 may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where required by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of zd99, its users, or the public. We will notify you of any such disclosure request where we are legally permitted to do so, unless notification would prejudice the relevant investigation or legal proceeding.

Essential cookies are required for the zd99 platform to function correctly. They enable core functionality such as maintaining your login session, remembering your language preference, and ensuring that the correct version of the platform is served to your device. Without essential cookies, the platform cannot function and you cannot use the service. Essential cookies do not collect personal data beyond what is strictly necessary for platform operation and cannot be disabled while using the platform.

zd99 uses analytical cookies to collect aggregated, anonymised data about how users interact with the platform — for example, which games are most frequently accessed, which pages have the highest exit rates, and how players navigate between sections. This data is used to improve the platform's design, content, and performance. Analytical cookies do not identify you individually. You may opt out of analytical cookies by adjusting your browser settings; however, doing so will not affect your ability to use the platform.

You have the right to request a copy of the personal data zd99 holds about you. Upon receipt of a valid access request and verification of your identity, zd99 will provide you with a summary of your personal data, the purposes for which it is processed, the categories of recipients with whom it has been shared, and the retention period applicable to your data. This is provided free of charge for one request per 12-month period. Subsequent requests within the same 12-month period may be subject to a reasonable administrative fee.

If any personal data zd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain account details directly via your account settings. For corrections to KYC documentation or other sensitive data, please contact the support team and provide supporting documentation confirming the correct information.

You have the right to request that zd99 erase your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis for processing exists, or where processing is unlawful. This right is subject to overriding legal obligations — zd99 cannot erase data that it is required to retain by applicable law, including transaction records subject to anti-money-laundering retention requirements. Where erasure is not possible for a portion of your data due to legal obligations, zd99 will inform you of this and erase all other data for which no retention obligation exists.

You have the right to object to the use of your personal data for direct marketing purposes at any time. This includes promotional SMS messages sent by zd99 about bonuses, new games, and seasonal offers. You may exercise this right by contacting [email protected] or by updating your communication preferences in your account settings. Objection to marketing processing will not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, and security alerts, which are necessary for the operation of your account.